Return & Refund Policy

At AL-FATAH WATCHES, your satisfaction is our priority. We want you to be completely happy with your purchase. If for any reason you're not satisfied, we’re here to help with a straightforward return and refund process.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be returned within [X] days of receiving your order (commonly 7, 14, or 30 days).

  • The item must be unused, unworn, and in original condition.

  • The product must be returned in its original packaging, including all tags, manuals, accessories, and protective film (if applicable).

  • Proof of purchase (order number or receipt) must be provided.

If the item does not meet these conditions, we reserve the right to deny the return or issue a partial refund.

2. Non-Returnable Items

The following items are not eligible for return:

  • Sale or clearance items marked as “Final Sale”

  • Gift cards

  • Custom or personalized items

  • Items damaged through misuse, negligence, or normal wear and tear

3. Return Process

To initiate a return:

  1. Contact us at [Insert Return Email] with your order number and reason for return.

  2. We will respond with instructions and a return shipping address.

  3. Pack the item securely and ship it using a trackable shipping method.

Note: Customers are responsible for return shipping costs unless the return is due to a defect or our error.

4. Refunds

Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

  • If your return is rejected, the item will be sent back to you and no refund will be issued.

5. Exchanges

We do not currently offer direct exchanges. If you would like to exchange a product, please return the original item and place a new order for the preferred product.

6. Damaged or Defective Items

If your watch arrives damaged or defective:

  • Please contact us within 48 hours of delivery at [Insert Support Email] with photos of the product and packaging.

  • We will either replace the item at no additional cost or issue a full refund, depending on availability.

7. Late or Missing Refunds

If you haven’t received your refund after the stated processing time:

  • First check your bank account or credit card statement again.

  • Then contact your payment provider—it may take some time before your refund is officially posted.

  • If you’ve done all of this and still have not received your refund, please contact us at +971523068518.