Privacy Policy

At AL-FATAH WATCHES, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website or make a purchase from our store.

By using our website, you consent to the practices described in this policy.

1. Information We Collect

When you interact with our website, we may collect the following types of personal information:

a) Personal Information You Provide

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information (processed securely through third-party payment gateways)

  • Any other information you choose to provide (e.g., through customer service inquiries or product reviews)

b) Automatically Collected Information

  • IP address

  • Browser type and version

  • Device type

  • Pages visited and time spent on the site

  • Referring website or source

  • Location data (if enabled by your device/browser)

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate order updates or service-related information

  • Respond to inquiries and provide customer support

  • Improve our website and shopping experience

  • Send promotional offers or newsletters (only if you’ve opted in)

  • Prevent fraud and ensure secure transactions

  • Comply with legal obligations

3. How We Share Your Information

We do not sell or rent your personal data to third parties. We may share your information with trusted third parties only in the following circumstances:

  • Service Providers: Such as payment processors, shipping carriers, and IT support providers, who help us operate the website and fulfill orders.

  • Legal Requirements: If required by law, court order, or to protect our legal rights.

  • Marketing Tools: With platforms like email service providers or advertising networks (only when you’ve given consent).

4. Data Security

We take your privacy seriously and use industry-standard security measures to protect your information, including:

  • Secure Socket Layer (SSL) encryption

  • Secure payment gateways

  • Restricted access to personal data

  • Regular site monitoring and updates

Despite our efforts, no method of transmission over the internet is 100% secure. We recommend you take precautions such as using strong passwords and logging out after each session.

5. Your Rights and Choices

You have the right to:

  • Access and view the information we hold about you

  • Correct inaccurate or outdated personal information

  • Request deletion of your data (subject to legal and transactional obligations)

  • Withdraw consent for marketing communications at any time

To make a request, please contact us at [insert your support email address].

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and improve your user experience

  • Analyze website traffic and performance

  • Personalize content and ads

You can control or disable cookies in your browser settings. Please note that disabling cookies may affect certain features of the site.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect or solicit information from children. If we learn that we have collected data from a child without parental consent, we will delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed.